Shipping

+How much is shipping?

Shipping within Australia is a flat rate of $8.That means whether you purchase one product or 100 products, you will pay just $8. For those in New Zealand, a flat rate of $12 will apply. For all international orders outside of Australia, an $18 shipping fee will apply.

+How long will my order take to arrive?

If you're in Australia, it will be shipped within two business days from ordering and should be with you a couple days later (all up that's 4-5 days). If international, it can take up to 14 days to be delivered. How often should I use my Hello Happy Skin Skinwear? Everyday for the Squeaky Clean and Face & Body Smoothie, whilst twice a week for the scrubs and mask are best. But really, it’s up to you! You should be drinking your Matcha Green Tea EVERYDAY!

FAQs

+Where is Hello Happy Skin made?

Hello Happy Skin Matcha Green tea comes directly from the home of tea…. the tea farms in Japan whilst Happy Skin Skinwear has been designed in Australia and is manufactured on the tropical island of Bali, using natural ingredients. We chose our manufacturer in Indonesia very carefully as they had access to all the raw ingredients we wanted to create the Hello Happy Skin Raw Skinwear range.

+How long will my bag of Matcha Green Tea last for?

You will only need to use between 1/4 - 1/2 a teaspooon of Matcha in each cup depending on your tastebuds. If consumed every day, your bag will last you well over a month!

+How long will my Hello Happy Skinwear last?

Happy Skin Scrub will last you twelve months once opened. Once you open your product, we advise you use it as soon as you can so you are gaining the benefits of the ingredients fresh. Ideally use within 3-4 months once opened. As the product is made of natural raw ingredients and we do not use any artificial chemicals or preservatives. It's is a great question that relates to ALL natural skin, hair and body care products! Since our products are made with all-natural ingredients, and we use food-grade preservatives rather than chemical parabens, we generally tell customers that they should use the products within three to six months of opening them. Also, you'll extend the life of your creams and lotions by always ensuring that your hands are clean and dry before dipping fingers into the product. Because the product is natural, we advise that you use the scoop and not your hands in the pouch to keep the product un contaminated.

+If Hello Happy Skinwear is ALL natural, how do you preserve it so it lasts?

Some f the Hello Happy Skinwear uses Benzyl Acid which is an organic compound and accepted for use in natural cosmetics. These preservatives are essential for preventing bacteria in natural skincare and maintaining shelf-life. The ingredients are from a non-paraben, non-formaldehyde, non-isothiazolone based preservative system. This preservative is found is many foods.

+Why are some of my products hard to squeeze out of the tube?

Due to the high content of coconut oil our skinwear range as well as the fact we DO NOT INCLUDE artificial stabilizers and preservatives, in certain climates, the product tube may appear hard. As the coconut oil will solidify and become firmer is colder climates, you may need to hold the tube on the warmth of your hands before squeezing out. Once the cream hits your skin, it will melt in immediately!

+I'm Pregnant and/or breasfeeding, can I drink Matcha?

The recommended limit of caffeine intake for pregnant women is around 200mg per day. A typical cup of matcha has about 30mg. When it comes to pregnancy or breastfeeding advice, we would always reccomenfd you talk with your doctor. Matcha can be an excellent calming energy source to get you through a day as just one cup can energise some adults for up to 6 hours.

+Is Hello Happy Skinwear organic?

Hello Happy Skin chose to craft the most effective, fresh and dynamic products possible for skin health using the highest quality natural and organic ingredients we could locate. There are some Organic ingredients, but the range is not organic.

+My skin is very sensitive, will I have a reaction?

Even though Hello Happy skin is natural, there are people who have allergies to natural ingredients. Please always read the ingredients very carefully(we list absolutely everything) incase there is an ingredient you have a known allergy to. Always patch test any new product before using.

+Who has Hello Happy Skin been created for?

Everybody! The products are designed for all skin types and contain only natural oils from select plants that absorb instantly into the skin to moisturise the skin without oily residue.

+Is Hello Happy Skinwear Vegan friendly?

Many of our products Honey as it is such an amazing natural ingredient. Its bacterial properties are great for the treatment and prevention of acne. It’s also full of antioxidants which it is great for slowing down aging. It is extremely moisturizing and soothing, so it helps create a glow whilst being clarifying because it opens up pores making them easy to unclog. Products of ours that are Vegan Friendly include; Hello Happy Skin Matcha Green Tea and Hello Happy Skin Body Scrub .

Is there something we have missed? Feel free to submit any questions and answers you think we should include to hello@hellohappyskin.com.au