FAQs

FAQ’s:

WHO IS HELLO HAPPY SKIN SUITABLE FOR?
Everyone!
This collection of 100% naturally derived products offers the perfect solution to every skin type and condition. While it helps to maintain and protect young skin from acne, it also delivers fantastic anti-ageing benefits to those who need a little extra help, thanks to our hero ingredient matcha green tea!

Although many of our happy customers love that Hello Happy Skin is kind to sensitive skin, some people can still react to natural ingredients, therefore we always recommend patch testing first before proper use.

 

IS HELLO HAPPY SKIN TESTED ON ANIMALS?
Animal testing is a big NO-NO for us! Our products are tested on babes, not animals.

 

HOW OFTEN SHOULD I BE USING MY HELLO HAPPY SKIN PRODUCTS?
Everyday for the Squeaky Clean cleanser and Face & Body Smoothie, whilst once or twice a week for the scrubs and mask are best. But really, it’s up to you! You know your skin best so use our products as they fit into your routine.
You should be drinking your matcha green tea EVERYDAY!

 

WHERE IS HELLO HAPPY SKIN MADE?
The matcha tea we use in all Hello Happy Skin products comes from the very best tea farmers in Japan.
Our skincare has been designed in Australia and is produced on the tropical island of Bali. Due to the raw nature of our products, Indonesia offers us access to the best quality ingredients we need, giving us the confidence to bring you a very happy product!

 

IS HELLO HAPPY SKIN COMPLETELY NATURAL?
It certainly is! Each and every ingredient used in Hello Happy Skin is 100% natural. Ain’t nobody got time for parabens, artificial fragrances, colours or artificial preservatives!

 

WHAT IS THE SHELF LIFE OF HELLO HAPPY SKIN PRODUCTS?
Since products contain no synthetic materials or artificial preservatives, and are 100% natural, we suggest that once open, the products should be used within 6 months to remain fresh.

 

IF THERE ARE NO PRESERVATIVES AND ALL THE PRODUCTS ARE MADE WITH NATURAL INGREDIENTS, HOW DOES IT NOT GO OFF?
Hello Happy Skin uses benzyl acid, which is an organic, naturally derived compound, accepted for use in natural cosmetics. It’s essential for preventing bacteria from forming in our products and maintaining it's shelf-life. It’s derived from a non-paraben, non-formaldehyde, non-isothiazolone based preservative system. However, being all natural, our products still have an expiry date and we don't recommend keeping unopened products for more than 12months. 

 

IS HELLO HAPPY SKIN ORGANIC?
We chose to craft the most effective, fresh and dynamic products possible for skin health using the highest quality natural and organic ingredients we could source. There are some organic ingredients, but the range is not certified organic.

 

WHY DOESN'T MY PRODUCT MATCH THE BRANDING ON THE HELLO HAPPY SKIN WEBSITE?
We have recently undergone a rebrand in order to spruce up our offering to you. Your products might not match the site’s branding yet because it is part of the remaining stock we had before our rebrand, though rest assured it is still the same amazing product!

 

HOW DO I UNSUBSCRIBE FROM YOUR NEWSLETTER?
Open any newsletter sent to you by Hello Happy Skin, scroll to the bottom of the page and click ‘Unsubscribe’.

 

MY ORDER IS MISSING AN ITEM/HAS AN INCORRECT OR FAULTY ITEM, WHAT DO I DO?
You can contact our customer care team by emailing us at hello@hellohappyskin.com.au and we will get back to you within 24hrs. Please include your order number in the email as well as any supporting information such as pictures if the item is faulty/incorrect, or the product name that is missing and we’ll aim to resolve the issue as soon as we can.

 

CAN’T FIND THE ANSWER TO YOUR QUESTION? 
Help us improve our FAQs by submitting your questions to our customer care team at hello@hellohappyskin.com.au.

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