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Frequently Asked Questions

We answered some of your most burning questions. Check our FAQs below to see if your question is answered. If you don't find the answer to your question, please feel free to send us an email at hello@hellohappyskin.com.au

Just like you, we’re overwhelmed with how many products there are out there that claim to be “the best”. This is the most overused phrase in the beauty industry.

We firmly believe that it’s not necessary to keep adding the newest creams, serums, gels, moisturisers etc, to your routine. Our goal is to help you simplify your routine and let you and your skin be happier and healthier. Learn more about our story here.

YES! Our all-natural, all-matcha collection is derived from fruits and botanicals, not chemicals. It’s gentle enough for younger skin, but at the same time, effective for those who need a little more of that youthful glow.

Though many of our customers love Hello Happy Skin, everybody's skin is different. If you have super sensitive skin, we always recommend you patch test every product first on the back of your neck or inner side of your forearms before using it on your face.

Our matcha tea comes from the traditional tea farmers in Uji, the matcha epicenter of Japan. While our skincare ingredients are harvested on the tropical island of Bali. Indonesia really offers the best access to quality, raw ingredients that we need to serve you best! All of our products are designed here in our island home of Australia.

Your skin is uniquely yours, so it’s really up to you, your needs, and your routine. Our suggestions are based on how we use our products:

Squeaky Clean should be used twice a day - morning and night.

Face & Body Smoothie can be used morning and night, although it's very rich so we recommend nightly use. If you use it during the day make sure to pair it with SPF!

Matcha Green Tea should be consumed daily as part of your skin care routine.

For our remaining products like scrubs and clay face masks, once or twice a week work best depending on your skin type.

Nope, we test it on ourselves, and on the skin of our family and friends (who are happy to help us out). We’ll never test or harm cute, furry animals, so all our products are guaranteed 100% cruelty-free.

All of our body care products have a shelf life of 1 year from the date of manufacture, so that's why we produce everything in small batches. We’re made with 100% natural ingredients, so to keep it fresh, you should use the product within 6 months of being opened.

Parabens are a class of widely used preservatives in cosmetic and pharmaceutical products and are believed to disrupt hormone function. They've been linked to breast cancer and reproductive issues. Side effects can occur when in regular contact with your skin. Hello Happy Skin uses naturally derived food industry-standard preservatives that are safe for consumption. We do not allow parabens in any part of our manufacturing and production processes.

Good question! Most of our ingredients are organic, however since not all of our ingredients are certified organic, our range cannot be labelled certified organic.

Great question! We are currently undergoing a facelift so we can keep up with your needs. The products that you currently have may not match the website’s brand style yet, since it’s part of our remaining stock from before our makeover. But rest assured, they are still the same amazing products you’ll love!

Yep! For orders in Australia exceed $85, you won’t be charged for shipping. As well as nation-wide shipping in Australia, we also ship to the US and UK. At this time we are not able to ship to Europe, so to learn more about our Shipping & Returns policy, click here.

We take your privacy seriously! All of your data is encrypted and we take further steps to keep your data secure. Please see our Privacy Policy page for more info.

We accept Shop Pay, Google Pay, Apple Pay, Secure Pay, Visa, MasterCard, and almost all major credit and debit cards in Australia, the US and UK.

Help us improve our FAQs by sending us your unanswered questions to hello@hellohappyskin.com.auand we’ll be happy to help you out.

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